Privacy Notice
1. General Information
TOPBRIDGE LTD is a company registered in Republic of Mauritius, company registration number C225447, is authorised and regulated by the Financial Services Commission of Mauritius under Investment Dealer Licence No. GB20025378, Full-Service Dealer, excluding Underwriting.
Our Data Protection Officer can be contacted directly by sending an email to dpo@topbridgeltd.com
We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Notice outlines how we collect, use and protect your data when you visit our website, in accordance with the Data Protection Act 2017 of Mauritius and other relevant laws and regulations.
From time to time, we may update this Notice and our Data Protection Policy, and will notify you of these changes by posting the updated terms on our website https://topbridgeltd.com.
By using our services, you agree to the terms of this Notice and our Data Protection Policy, and your continued use of the services constitutes your ongoing agreement to these documents.
Our Data Protection Officer can be contacted directly by sending an email to dpo@topbridgeltd.com
We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Notice outlines how we collect, use and protect your data when you visit our website, in accordance with the Data Protection Act 2017 of Mauritius and other relevant laws and regulations.
From time to time, we may update this Notice and our Data Protection Policy, and will notify you of these changes by posting the updated terms on our website https://topbridgeltd.com.
By using our services, you agree to the terms of this Notice and our Data Protection Policy, and your continued use of the services constitutes your ongoing agreement to these documents.
2. Collection of Your Data
As part of providing our services, or information about our services, to you, and to ensure we do this in a compliant way, under the authorisation of our regulator and the Data Protection Act 2017 and applicable data protection regulations, we must collect some personal information from our clients, potential clients, visitors to our website and service providers or suppliers. This may include third parties carrying out credit or identity checks on our behalf.
When you enquire or apply to open an account or when you maintain an account with us, or request a service, we will require you to provide us with certain information about you. We will need to process the information to verify your identity, to determine how we should classify you as a client, to determine whether financial trading is appropriate for you, to respond to your requests and to process your transactions. We may need to use your personal information to comply with applicable law, court order or other judicial process, or the requirements of any applicable regulatory authority.
Personal information will generally be collected directly from you through our application process, account opening forms and other communications with you. We will only use the personal information as set out in this Notice, Data Protection Policy and our Terms of Business. We will not collect sensitive information about you without your consent unless an exemption in the regulations applies. These exceptions include if the collection is required or authorised by law or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct.
We may collect personal information about you from a third party or parties or share information with a third party, such as identity verification services, regulators, an introducing broker, marketing agencies, online vendors and service providers.
We may collect your name and contact details (such as your email address, phone number or address) in order to send you information about our products and services which you might have expressed interest in. We may collect this directly from you, or through a third party. If a third party collected your name and contact details, they will only pass those details to us for marketing purposes if you have consented to them doing so. It is in our legitimate interest to use your personal information in such a way. If you do not wish to receive this information, please contact us by emailing our customer service at support@topbridgeltd.com.
Our web pages and emails may contain cookies and other similar types of data analysis tools which allow us to track receipt of correspondence and to count the number of users that have visited our webpage or who have opened our correspondence. For more information, please read our Cookie Declaration.
We do not knowingly collect personal data from children or other persons who are under eighteen (18) years old. If you are under eighteen (18) years old, you may not submit any personal data to us or subscribe for our services.
When you enquire or apply to open an account or when you maintain an account with us, or request a service, we will require you to provide us with certain information about you. We will need to process the information to verify your identity, to determine how we should classify you as a client, to determine whether financial trading is appropriate for you, to respond to your requests and to process your transactions. We may need to use your personal information to comply with applicable law, court order or other judicial process, or the requirements of any applicable regulatory authority.
Personal information will generally be collected directly from you through our application process, account opening forms and other communications with you. We will only use the personal information as set out in this Notice, Data Protection Policy and our Terms of Business. We will not collect sensitive information about you without your consent unless an exemption in the regulations applies. These exceptions include if the collection is required or authorised by law or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct.
We may collect personal information about you from a third party or parties or share information with a third party, such as identity verification services, regulators, an introducing broker, marketing agencies, online vendors and service providers.
We may collect your name and contact details (such as your email address, phone number or address) in order to send you information about our products and services which you might have expressed interest in. We may collect this directly from you, or through a third party. If a third party collected your name and contact details, they will only pass those details to us for marketing purposes if you have consented to them doing so. It is in our legitimate interest to use your personal information in such a way. If you do not wish to receive this information, please contact us by emailing our customer service at support@topbridgeltd.com.
Our web pages and emails may contain cookies and other similar types of data analysis tools which allow us to track receipt of correspondence and to count the number of users that have visited our webpage or who have opened our correspondence. For more information, please read our Cookie Declaration.
We do not knowingly collect personal data from children or other persons who are under eighteen (18) years old. If you are under eighteen (18) years old, you may not submit any personal data to us or subscribe for our services.
3. Information Collected
We may collect the following types of information from actual or potential customers:
When you interact with our services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: the source of your IP address, the time of access, the date of access and the web pages you visited. We need this information to provide you with our services.
We are required to collect information about visitors to our premises. We may record information if you visit us such as your name, the date and time you arrived and left, who you are visiting, your firm or employer name and your contact details.
We may record any communications, email, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our relationship with you. These recordings will be our sole property and constitute evidence of the communications between us. Any telephone conversation may be recorded without the use of a warning tone or any other further notice.
- Your full name, address, residence, nationality, identity number and contact information, including but not limited to phone number, email address, and language preferences;
- Your date of birth, gender, and biometric data;
- Your professional and employment details;
- Your identification details such as your passport or driver’s licence;
- Proof of address such as a bank statement or utility bill;
- Your tax identification number;
- Information about your employment, income and the source of your funds and wealth, including details about your assets and liabilities;
- Your trading experience and transaction history, interest in investment products.
When you interact with our services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: the source of your IP address, the time of access, the date of access and the web pages you visited. We need this information to provide you with our services.
We are required to collect information about visitors to our premises. We may record information if you visit us such as your name, the date and time you arrived and left, who you are visiting, your firm or employer name and your contact details.
We may record any communications, email, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our relationship with you. These recordings will be our sole property and constitute evidence of the communications between us. Any telephone conversation may be recorded without the use of a warning tone or any other further notice.
4. Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory requirements and in accordance with our internal policies which establish general standards and procedures regarding the retention, handling and disposition of your personal information. When we consider that personal information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
If you have an account with us, we will keep your personal data for the period you have an account and a further five (5) years from the end of our relationship in accordance with anti-money laundering laws and for our legitimate business interests in maintaining contractual records. Otherwise, we will not keep your personal data for any longer period except where necessary in case of any claim or as necessary to comply with legal, regulatory, accounting or reporting requirements. When it is no longer required, your data will be deleted or destroyed.
If you have an account with us, we will keep your personal data for the period you have an account and a further five (5) years from the end of our relationship in accordance with anti-money laundering laws and for our legitimate business interests in maintaining contractual records. Otherwise, we will not keep your personal data for any longer period except where necessary in case of any claim or as necessary to comply with legal, regulatory, accounting or reporting requirements. When it is no longer required, your data will be deleted or destroyed.
5. Transfer of Personal Data
We may pass your personal data on to our affiliates and third-party service providers contracted to the Company in the course of dealing with you.
We take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy and that any such party is subject to Data Protection Regulations. Any personal information will only be disclosed to third parties in accordance with our Data Protection Policy and our Terms of Business. We will not sell, lend or rent your personal information.
We may on occasion need to transfer some of your information to other group companies or service providers in countries in or outside Mauritius. This may happen if our servers or suppliers and service providers are located elsewhere i.e. the EEA (European Economic Area). When we transfer your personal data outside Mauritius, we will ensure the data recipient is subject to the same or equivalent data requirements under the Data Protection Act 2017 or the data transfer is subject to protective measures outlined in the Data Protection Act 2017. By using our services and providing us with your information, you consent to the collection, transfer, storage and processing of your information outside of Mauritius.
We take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy and that any such party is subject to Data Protection Regulations. Any personal information will only be disclosed to third parties in accordance with our Data Protection Policy and our Terms of Business. We will not sell, lend or rent your personal information.
We may on occasion need to transfer some of your information to other group companies or service providers in countries in or outside Mauritius. This may happen if our servers or suppliers and service providers are located elsewhere i.e. the EEA (European Economic Area). When we transfer your personal data outside Mauritius, we will ensure the data recipient is subject to the same or equivalent data requirements under the Data Protection Act 2017 or the data transfer is subject to protective measures outlined in the Data Protection Act 2017. By using our services and providing us with your information, you consent to the collection, transfer, storage and processing of your information outside of Mauritius.
6. Security of Your Information
We implement appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. These measures are in line with the requirements of the Data Protection Act 2017 and best industry practices. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the Data Protection Act 2017, you have the right to access, correct or delete your personal information held by us. If you want to exercise these rights, please contact our Data Protection Officer.
8. Concerns or Complaints
If you are concerned about any aspect of our conduct regarding your privacy, you can make a complaint. We will act upon it promptly. To make a complaint, please contact our Data Protection Officer by sending an email to dpo@topbridgeltd.com.
We will respond and address, without delay, any request, question, complaint or enquiry you have about your personal information or our conduct in processing it.
If you are not satisfied with the way we handled your response, or you believe we have not adequately resolved a matter, you have the right to lodge a complaint to the Data Protection Office of Mauritius. Their contact details are as follows:
Data Protection Office
5th Floor, SICOM Tower, Wall Street,
Ebene Cybercity, 72201 Mauritius
Phone: +230 460 0254
Fax: +230 489 7377
Email: dpo@govmu.org
We will respond and address, without delay, any request, question, complaint or enquiry you have about your personal information or our conduct in processing it.
If you are not satisfied with the way we handled your response, or you believe we have not adequately resolved a matter, you have the right to lodge a complaint to the Data Protection Office of Mauritius. Their contact details are as follows:
Data Protection Office
5th Floor, SICOM Tower, Wall Street,
Ebene Cybercity, 72201 Mauritius
Phone: +230 460 0254
Fax: +230 489 7377
Email: dpo@govmu.org